At Koko Gamers, we are committed to providing our users with a delightful experience and best-in-class support.
If you have general or business-related queries, please visit our Contact Us page to explore the options available for you.
Contact Information
Should you be a student, user, visitor, partner/stakeholder, or an individual with concerns about the quality of our products and services, we encourage you to reach out to our team using the appropriate channels provided below to submit your complaints or feedback.
Level – 1
For any queries including business queries, feedback, abuse, or concerns regarding content, comments, or breaches of terms, please promptly inform our designated Grievance Officer/Support Team via the Contact Us form below:
Timeframe: Upon receipt of your email/query, you can expect a response within 24 to 72 working hours or within your specified timeframe.
Level – 2
Complaints regarding Premium membership, purchases, refunds, withdrawal requests, or any serious matters or disputes related to Koko Gamers may be specifically addressed through our Online Complaint Management System.
To raise a complaint or dispute, please write an email ( signed with an electronic signature) or send a letter to our registered office:
Grievance Officer
Email: complaint@kokogamers.com
Registered Office Address (Headquarters)
Koko Gamers, PTS Road, Shardapuram, Saman District Rewa (MP) – 486001.
Upon successful registration of a complaint, a unique complaint number will be sent to you.
Time limit: 5 to 7 working days.
Level – 3
This channel serves as the “Higher Level Appellate Authority” for Koko Gamers. However, it is no longer functional for registering complaints directly.
If you have not received a satisfactory response even after one month, you may forward your complaint to CEPD, mentioning your valid Ticket/Complaint ID obtained through our portal.
Please ensure that the office of the CEPD can process the appeal/redress the grievance only if the following conditions are met:
(A). You had made a valid representation to Koko Gamers, and it was rejected or unanswered within one month.
(B). Full information on the disputed transaction/grievance against Koko Gamers, along with relevant details, is provided in your communication to CEPD.
How to approach Level 3: To make your appeal, use this email id: cepd@kokogamers.com